CRM Engineer JOB

Job Title: CRM Engineer

Department: Technology

Role Purpose:

Lead on the technical implementation, integration, and maintenance of CRM systems to optimize customer interactions, streamline processes, and enhance overall customer satisfaction. Closely collaborate with cross-functional teams to ensure data integrity, optimizing CRM solutions and that CRM platforms and systems optimally align with overall objectives and customer relationship management efforts.

Business Strategy & Analysis

• Customize and configure the CRM software to meet the DCT’s unique requirements, including data fields, workflows, and automation.
• Implement integrations between CRM systems and other applications or databases to ensure data consistency, efficiency, and streamline operations.
• Collaborate with cross-functional teams to gather integration requirements and provide technical solutions.
• Develop and implement custom solutions within the CRM platform, such as custom objects, scripts, and reports, to meet specific business needs.
• Maintain data quality and integrity within the CRM system, including data cleansing, deduplication, and regular data updates.
• Address user inquiries and troubleshoot issues promptly to maintain system uptime.
• Implement and enforce security measures to protect customer data and ensure compliance with data protection regulations.
• Stay up-to-date with relevant data privacy laws and industry best practices.
• Monitor and analyze the CRM system's performance to identify and address bottlenecks and optimize system efficiency.
• Create and maintain comprehensive documentation for CRM system configurations, customizations, and integration processes.